You know how everything’s portrayed as being so cool once you have a cell phone that has media capabilities. You can listen to music. You can personalize things by assigning your phonebook’s occupants songs as ringtones. (That makes it easier to know immediately who’s calling don’tcha know.)
Well, it looks like a deal as you navigate through the endless list of songs and film dialogue snippets. Each one has a set price, whether it be ring tone or call tone and it tells you that there’s unlimited use associated with it. You feel pretty good about it, and it’s fun.
Then you get the bill and see that though there was no notification, you’ve been charged an obscene amount to download these things. When called to complain about this, nobody at Sprint has an explanation for this sandbagging of charges.
Not exactly the sort of thing that’s designed to increase market share. Sure, you may be stuck in a contract, but the idea is to keep the customers renewing those things. It is not in a company’s best interest to have them looking forward to the end of their coverage so that they can go elsewhere. Even worse, they don’t want people to warn their friends and acquaintences off from that company. Viral works both ways.
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[...] Ashley wrote an interesting post today onHere’s a quick excerptYou can listen to music. You can personalize things by assigning your phonebook’s occupants songs as ringtones. (That makes it easier to know immediately who’s calling don’tcha know.) Well, it looks like a deal as you navigate through … [...]